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Terms & Conditions
Introduction to Privacy Policy and Terms & Conditions

DOT Hotels LLC ("DOT") is concerned about privacy and wants you to be familiar with how we collect, disclose or otherwise manage ("Process") your personal information. This privacy notice ("Privacy Notice") describes our practices in connection with information we collect through our websites (the "Websites"), social media pages that we administer ("Social Media Pages") and software applications that we make available on or through computers and mobile devices (the "Apps"), which include a link to this Privacy Notice, and through any of our offline activities, for example, when you provide your information to us by telephone through our call centres or in person ("Offline Activities") (collectively, including the Websites, the Applications, the Social Networking Pages and the Offline Activities, the "Services").


This Privacy Notice does not apply to hotels operated by franchisees (independently owned and managed hotels) of DOT or its subsidiaries or managed by DOT that are not owned by the group or its subsidiaries ("Hotels"). For example, Hotels may use email and other marketing communication methods to contact their customers and are solely responsible for these campaigns. Please read each Hotel's privacy notice to understand how your Personal Data will be handled.


Our privacy practices may vary depending on the countries in which we operate to reflect local practices and legal requirements, so our practices may be more limited in those jurisdictions.


Please read the following information to learn more about our privacy practices.


What information is collected and how is it collected?


We may collect "Personal Data" (data that identifies you or relates to you as an identifiable subject), such as, for example:


  • Name

  • Mailing address (including billing and shipping addresses)

  • Telephone number

  • Email address

  • Credit or debit card number

  • Financial information in certain circumstances

  • Your social media account information

  • Information and preferences for your stay or trip, such as preferred location or facilities, dates and number of people or children travelling with you

  • Special needs or circumstances that may affect your stay

  • Driver's licence, government-issued ID or passport

  • Geolocation information

  • Communication, product, service or other preferences

  • Demographic information

  • IP address

  • Account or member ID


We may collect personal information when you interact with us, for example, when you:


  • You register, use or make payment for a product or service

  • You contact us with a question or request

  • Use our Services

  • Make a reservation

  • Stay at one of our properties

  • Contribute an opinion or story, or submit a review or comment

  • Enter a competition, promotional activity or prize draw

  • Participate in a loyalty programme or other programmes

  • Like, follow, post or otherwise interact with one of our Social Media Pages


Other personal information we collect:


  • Cookies: Our Services may use "cookies" and similar technologies (collectively, "cookies"). Cookies are small text files that this Website sends to your computer for record-keeping purposes, and this information is stored in a file on your computer's hard drive. Cookies make web browsing easier by saving your preferences so that we can use them to improve your next visit to our Website.

  • One of the purposes of cookies is to simplify the use of the Website. A cookie may store, for example, information relating to a user's login, so that you do not have to log in again later.

  • Cookies can be of the "permanent" or "temporary" (or "session") type. A permanent cookie retains the user's preferences for a particular Website and enables those preferences to be used in future browsing sessions. It is also valid until the set expiry date (unless deleted by the user before this date). A temporary cookie, on the other hand, will expire at the end of the user's session, when the browser is closed.

  • Cookies are also used for statistical or marketing purposes, to determine how the Website is used. These cookies are provided both by us and by third parties (e.g. advertising partners). While we do not control or have access to advertisers' cookies, we allow them to be used on this Website to facilitate tailored advertising and to monitor buying patterns for specific products or interests in holidays or hobbies, for example. These cookies display advertising tailored to you based on your online shopping habits. Click HERE for a current list of advertising partners that use cookies on this Website and to opt-out of this type of advertising on our Website.

  • Google Analytics: We use Google Analytics to better understand how visitors use this Website and to deliver advertising tailored to your interests and associated with your Google Account and other devices. The information generated by the Google Analytics cookie about your use of this Website is transmitted to and stored by Google. If you do not want Google Analytics to track your activity on this Website, you can opt-out using this link: http://tools.google.com/dlpage/gaoptout?hl=en.

  • Adobe Marketing Cloud Device Co-op: DOT participates in the Adobe Marketing Cloud Device Co-op program to better understand your use of our Websites across the various devices you use and to offer personalized promotions. Please visit https://cross-device-privacy.adobe.com to learn more about how Adobe works and to manage your device linking options.

  • Pixels and Beacons: We or third party ad servers may use invisible pixels or beacons on this Website to learn how many users visit certain pages. This information is collected and reported in the aggregate. We may use this information to improve our marketing programs and content, or to target advertising to this or other Websites.

  • From other sources: We may receive your Personal Data from other sources, such as public databases, joint marketing partners, data companies, social media platforms, friends of yours or people connected to you in some way on social media platforms, as well as from other third parties. For example, if you choose to connect your social network account with your account on the Website, certain Personal Data from your social network account will be shared with us, which may include Personal Data that is part of your public profile or your friends' public profiles.

  • Mobile Devices: When you use or access our Services from a mobile device, we may collect information such as your unique device ID or location. If you download and use an Application, we and our service providers may track and collect Application usage data, such as the date and time the Application accesses our servers from your device, and information and files that have been downloaded to the Application based on your device number, as well as any other Personal Data specified in the Application terms or notices.

  • Do Not Track" signals: At this time, we do not respond to browser "Do Not Track" signals, as we are waiting for interested parties, among others, to develop rules for interpreting such signals. Some third parties, including our service providers, may collect information about your online activities over time and across different websites, including when you visit our Website. You can learn how to exercise your right to opt out of the collection of data regarding your online activities over time and across third party websites or online services by visiting www.aboutads.info and networkadvertising.org.

  • Internet-based advertising: We may use third-party advertising companies to serve ads about goods and services that may be of interest to you when you access and use our Services and other websites, applications or online services, based on information about your access to and use of our Services and other websites, applications and services on any of your devices, as well as data received from third parties. To do this, these companies may place or recognise a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies, along with information they collect about your online usage, to recognise you across devices you use, such as your mobile phone or laptop. If you would like to learn more about this practice and how to opt out on desktop and mobile browsers on a particular device from which you are viewing this Privacy Notice, please visit aboutads.info and www.networkadvertising.org and opt out on mobile applications. You can also do this on Twitter by going to your account privacy settings and unchecking the box next to the "Customise ads based on information shared by advertising partners" option.

  • Other Non-Personal Information: In addition to Personal Data or other information you choose to provide to us on the Services, we and our third party service providers may use various technologies, now and in the future, that automatically collect certain website usage information when you visit or interact with the Services. This information may include the following: browser type, operating system, page served, time, origin of request, previously visited page, and other similar data. We may use this usage information for a variety of purposes, including improving the Services. In addition, we may collect your IP address or other unique identifier from the device you use to access the Internet, as applicable (collectively referred to hereinafter as a "Device Identifier"). A Device Identifier is a number that is automatically assigned to your device and allows it to be identified. Once analyzed, usage information helps us determine how our Services are used, for example, what types of visitors access our Services, what types of content are most popular, what types of content you find most relevant, and what types of visitors are interested in particular types of content and advertising. We may associate your Device Identifier or website usage information with the Personal Data you provide to us, but we will treat the combined information as Personal Data.